Shipping Policy

Last Updated: July 2026

At Qwotzy, we are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below before placing your order.

Order Processing

  • Orders are processed within 1–3 business days after payment has been confirmed.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • During high-demand periods, holidays, or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • United States: 3–7 business days
  • Canada: 7–12 business days
  • United Kingdom: 5–10 business days
  • Australia & New Zealand: 7–14 business days
  • Europe: 7–14 business days
  • Rest of the World: 10–20 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or courier delays.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.

From time to time, we may offer Free Shipping promotions. Any applicable free shipping offer will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take 24–72 hours to update after shipment.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

Qwotzy is not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately. Once an order has been shipped, we may not be able to make changes.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping fee.

Lost or Delayed Shipments

If your package is significantly delayed or appears to be lost in transit, please contact our support team.

We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Photos of the damaged product
  • Photos of the packaging

We will review your claim and arrange a replacement or another suitable resolution if applicable.

Questions?

If you have any questions about shipping or your order, please contact our customer support team.

Email: myqwotzy@gmail.com

We appreciate your trust in Qwotzy and thank you for shopping with us.